When an a product or application is live and being used by customers, the responsiveness to any of the issues faced by them is critical. Gone are the days where people will call in, wait in queue or ok with long response times. If you don’t have live chat or instant response options, it will create a negative perspective on the product.
Many people have robot chat boxes that look like they give you answers, but when it comes to real support – you need a decision making human behind it.
For every application we develop or associate with, we provide Production support – not only just systems monitoring but email and chat support. With our custom Support Module that can be directly integrated into the product, customers can submit, track and chat with support agents right from the application. We have dedicated team for each product, that are trained in the functionality and common issues instead of reading from scripts, they have the ability to debug most of the issues immediately. They also have a direct channel into core development team to escalate any critical issues that requires technical assistance.
With the advancement of virtual workplaces, we can have support team members located in multiple places to give uninterrupted support if needed.
If you are interested in enhancing your existing production support to a newer more responsive option, please contact us.
We offer training services for developers and production support people in our own facility complete with its own instructors and lab. This gives us an opportunity to train and hire the best for our own needs and also provides start to a career for many.